Quand le HP Support Assistant ne vous a pas aidé, il y a encore le HP Image Assistant qui pourrait vous sortir de la m***.

"The HP Image Assistant is a free tool that provides assistance to IT System Administrators to improve the quality and security of their PC Windows image
by diagnosing the image, identifying problems, recommending solutions, and analyzing your PC's readiness for migration to and from Windows 7 or Windows 10."